FAQ's

Where is my order? 

  • Our processing time is 7 business days for patches Monday-Thursday.
  • Our processing time is 14 business days for completed shirts & hats Monday-Thursday.
  • Our business days are Monday-Thursday. This does not include Friday-Sunday, holidays or vacation time.
  • This does not include transit time. This is only the time to pull and pack orders.
  • We have no control over transit times as we do not work for USPS.

Can you rush my order. I need it by certain date? 

  • No we do not rush any processing or transit times. 
  • Please plan orders accordingly with our processing times given. These do not include transit times so that needs to be account for as well.
  • Please allow yourself time in advance when purchasing with us. 
  • Do not place an order that is needed within a weeks time. We will not be able to fulfill any orders placed for that time.
  • We will not refund for your failing to read over the processing times as stated. 
  • We do not guarantee any arrival dates at any time. No exceptions.

I need to change my address can I do this?

  • We do not change any address information once orders are completed. Check your address before checking out.
  • You will need to contact post office to have it rerouted. 

I changed my mind on the items can i return them?

  • NO, all sales are final. 
  • We will not accept any returns for you changing your mind.
  • We will not do any exchanges for changing your mind.

My package says delivered but it's not here.

  • You will need to contact your local USPS to locate your package.
  • Ask for GPS geolocation so they can find out the exact address it was dropped off at. 
  • We are not responsible for packages once they are in post office hands and once they mark them as delivered.

My order is damaged what do i do?

  • Contact us within 48 hours of delivery. 
  • Leave your order # along with photos and description of the issue
  • If we determine the damage is fault of our shop we will respond with a refund or replacement.

My order is missing items. What do I do?

  • Contact us within 48 hours of delivery.
  • Leave your order # and photos of what was received along with description of what items are missing.
  • If we determine items are missing we will issue refund or replacements. 

I was issued a refund but don't know why.

  • To prevent shipping delays, If an item runs out of stock at time of your order being  processed, we will automatically issue a refund for that item and ship the rest of your order. You must refer to order summary to see what was refunded.

     

  • Items may appear in stock but are indeed sold out only because we keep rolling inventory and have deliveries daily and can restock at any time. Please check back with us regarding restock of any sold out item.
  • To ensure all packages ship without delay, we do not email to offer replacements or wait for a response before shipping. 
  • Please note that if you choose to reorder the item once it is back in stock, standard shipping fees will apply to the new order.